Last Updated: September 12, 2026
At Soul Align Aura, we want you to feel confident and comfortable when shopping with us. We carefully inspect and pack every order before dispatch. If you receive a product that is incorrect, damaged, or significantly different from what you ordered, we are happy to assist you with a replacement or refund, subject to the conditions below.
Cancellation of Orders
Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.
To request a cancellation, please contact our customer support team as soon as possible with your order number and registered contact details.
If the cancellation is approved before dispatch, the eligible refund will be processed to the original payment method used for the purchase.
Returns & Refunds
A return or refund may be considered in the following situations:
- You received a damaged product.
- You received a wrong product that does not match your order.
- The product has a manufacturing or quality issue that was not caused by misuse or improper handling.
For eligible return requests, please contact us within 7 days of delivery.
Products must be returned in their original condition, along with their packaging and any accessories or documentation received with the order. Products that have been used, altered, damaged after delivery, or returned without the original packaging may not qualify for a refund or replacement.
How to Request a Return
To initiate a return or refund request, please contact our support team with:
- Your order number
- Reason for the return
- Clear photographs/videos of the product, if applicable
- Any other information requested by our support team
After reviewing your request, we will provide you with the next steps if the return is approved.
Refund Processing
Once the returned product has been received and inspected, we will notify you regarding the status of your refund or replacement.
Approved refunds will generally be processed within 5–7 business days after approval. The actual time for the amount to reflect in your account may vary depending on your bank or payment provider.
Refunds will normally be issued to the original payment method used for the order.
Exchanges & Replacements
If you receive a damaged or incorrect product, we may offer a replacement instead of a refund, depending on product availability.
Replacement requests must meet the same eligibility requirements mentioned above.
Non-Returnable Situations
Returns or refunds may not be accepted for products that:
- Have been used or altered after delivery
- Are damaged due to improper handling or misuse
- Are returned after the applicable return period
- Are missing their original packaging or essential components
- Have been damaged after successful delivery due to circumstances outside our responsibility
Contact Us
For any cancellation, return, replacement, or refund-related questions, please contact Soul Align Aura Customer Support with your order details. Our team will review your request and assist you as quickly as possible.
Thank you for choosing Soul Align Aura. We appreciate your trust and are committed to providing you with a smooth and positive shopping experience.
